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Privacy Policy

Last Updated: January 15, 2026

Bill's Mobile Small Engine Repair, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website billsmobilesmallenginerepair.com (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out and submit our contact form
• Request a service quote
• Contact us via phone or email
• Schedule a service appointment

This information may include:

• Name: Your first and last name
• Email Address: For communication purposes
• Phone Number: For scheduling and service-related calls
• Equipment Information: Type and details of equipment needing service
• Service Location: Address where service will be performed
• Service Details: Description of issues or services needed

1.2 Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and date/time of access
• Device Information: Device type, screen resolution, and language preferences

This information is collected solely for the purpose of maintaining website security, analyzing site performance, and improving user experience. We do not use this information to personally identify you.

1.3 Information We Do NOT Collect

We want to be clear about what we do NOT collect:

• We do NOT use cookies for tracking or advertising purposes
• We do NOT collect financial or payment card information through the Site
• We do NOT use third-party analytics or advertising services
• We do NOT create user profiles or track behavior across websites

2. How We Use Your Information

We use the information we collect solely for the following purposes:

• Service Delivery: To respond to your inquiries, schedule appointments, and provide small engine repair services
• Communication: To contact you about your service requests, provide quotes, confirm appointments, and follow up on completed work
• Business Operations: To maintain records of services performed and manage our business relationship with you
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We will NEVER:

• Sell your personal information to third parties
• Share your information for marketing purposes
• Use your information for targeted advertising
• Provide your information to data brokers

3. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Service Records: For the duration of our business relationship plus a reasonable period thereafter
• Contact Form Submissions: For 90 days after responding to your inquiry, unless a service relationship is established
• Service History: For 7 years to comply with tax and business record-keeping requirements

You may request deletion of your personal information at any time by contacting us using the information provided below.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• HTTPS encryption for all data transmission
• Secure form submission with CSRF protection
• Rate limiting to prevent automated abuse
• Input validation and sanitization
• Restricted access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties. We may disclose your information only in the following limited circumstances:

• Legal Requirements: When required by law, subpoena, court order, or other legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
• Business Transfer: In connection with a merger, acquisition, or sale of business assets, with notice to affected parties

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data in a portable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. Links to Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site or services after any modifications indicates your acceptance of the updated Privacy Policy.

For significant changes that materially affect how we handle your personal information, we will make reasonable efforts to provide notice, such as posting a prominent notice on our Site.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We take your privacy seriously and will respond to your inquiries promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

11. Iowa Residents

If you are an Iowa resident, you may have additional rights under Iowa consumer protection laws. We are committed to complying with all applicable state and federal privacy laws. Please contact us if you have questions about your specific rights.

12. Consent

By using our Site or providing us with your personal information, you consent to the collection and use of information in accordance with this Privacy Policy.